Yes. However, placing an order online is our preferred method. Once products are picked and an order is submitted, the assigned Sales Representative can assist with any questions or concerns.

iWebGrocer.com only accepts International Bank Transfers made in US Dollars.

Yes, the preference is a single layer of each item but we also accept lower quantities (price varies based on quantities). Contact your sales representative for details.

Each order has a weight and volume calculator on the top of the page, but you can also refer to the Container Builder page for guidelines.

Our corporate office and warehouse is located in Doral, Florida, USA. Orders that are loaded from this warehouse are shipped from Port of Miami or Port Everglades depending on the shipping line. We also ship from various other ports around the USA.

The status of an order can be tracked through the "My Account" portal. Once the container is shipped you will be provided with a tracking number to connect to the shipping company’s tracking page.

iWebGrocer.com provides the following standard documentation with every order: Commercial Invoice, Health Certification, Packing List, Certificate of Origin, and Health Certification, all with the company stamp and in-house notary. Additional documents can be provided for a fee. Please discuss requirements with your Sales Representative.

After a Quotation has been placed and it has been confirmed by your sales representative, iWebGrocer.com will allow a 48 hour window for changes. After this timeframe has expired the order will be considered final and no changes will be accepted.

Each shipping line has its own regulations on demurrage, detention time & rates. This would depend on the port of destination and/or the shipping lines’ discretion.

To ship refrigerated or frozen items we have to book a refrigerated container (known as a “reefer”) with a specific temperature respective of the products. The temperature has to be predetermined before booking. All of the items in a reefer container have to be placed on pallets due to moisture and/or condensation. For container sizing details, please click here to visit the Container Builder page.

You can manage all of your account settings, including resetting your password, from the My Account page.

There are a number of reasons that an order could be delayed. Some of the most common reasons are delays in product delivery from a supplier or weather problems while in transit. For specific answers to any delay in your order, it is always best to contact your sales representative.